Not yet , because it's only been a week. But in the past they can be a little hard to deal with.did you try contact k2s support?
Anytime there is a problem with a host that lasts more than a few hours, you should always contact them. In your case, let them know the what the message says along with a screenshot of it. The sooner they know about a problem, the sooner they can fix it.Not yet , because it's only been a week